GEM REWARDS FAQ

FAQ

How do I sign up?

Click the floating widget on the right side of the page and follow the instructions. or click the button below. if you already have an account with us you will already we earning gems.

Gem Rewards

How do I earn gems?

Earning Gems can be done in a number of ways, the first way is with purchases. One gem for every £1 spent. Other ways incldued signing up, telling us your birthday and many more. Once you have signed up and are logged into the rewards full details of how to earn will be shown.

How do I redeem my Gems?

To redeem your gems make sure you are signed in and click redeem. There are many options to redeem and this will give you a code to use on the website. Use that code in your qualifying based to redeem your reward. Please note rewards do not include postage, so if you have a £25 basket, redeem £20 of rewards postage will be calculated on the £5 balance.

Do Gems Expire?

You have 12 months to redeem your gemd

Do rewards Expire?

Yes, you have 180 days (roughly 6 months) after redeeming your reward to use it.

Can I stack rewards and other discount codes?

No, your redeemed reward will not stack with other discount codes

I subscribe to the Tonic craft kit - Do I earn gems with those purchases?

Yes, every month you purchase your Tonic Craft Kit you will receive points on your order.

How to i see what Gems I have earned?

Chick here and login here:

Gem Rewards

Will my Points be deducted if I am refunded?

Yes, if you receive a refund in any form, you will also have the correct amount of Gems deducted from your account.

For example if you are refunded £5 you will be deducted 5 Gems

Troubleshooting

Title

I cant see gems from my latest order.

Points are added to your account when the order is dispatched. This allows for any modifications to the order if an item is out of stock or you change your mind. Once you receive the dispatch confirmation the gems will automatically be added.

I cant find the link to sign up.

There should be a floating widget on the side of the page, if for any reason this does not appear check the header of the site for the link or in the footer of the website. The website is undergoing some updates so this may change from time to time but it should always be in the bottom (footer) of the website if you cannot find it.

I paid in a different currency to GBP how does that work?

Gems are based on GBP as the base rate. If you paid in USD or any other currency it will convert the gems to the equivalent GBP standard.