Last change to T&C’s 5th June 2016
This website http://tonic-studios.co.uk is owned and operated by
Tonic Studios Ltd
36 Heol Treth
Village Farm Ind Est
VAT number 779 5335 76N
Registered in England 04132269
Tel: 01656 749152
If you need to contact us please use the details above or preferably use the ticket system in the contact us section so we can track your enquiry.
- MAKE A CONTRACT WITH US
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
- HOW TO PLACE ORDER – IN SOME REGIONS IT MAY NOT BE POSSIBLE TO PLACE ORDERS.
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. They may be converted to your local currency on checkout depending on how you choose to pay.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.
- DELIVERY & CARRIAGE CHARGES
4.1 Goods will normally be dispatched from our warehouse within 2-3 working days and any estimated dispatch date is a an estimate, which can change without notice.
4.2 We will normally deliver goods within 2-3 working days of dispatch for Uk orders – overseas orders vary. Contact us for estimates.
4.3 Your order may arrive in more than one delivery.
4.4 Shipping areas are detailed as you check out – as you need to be registered to use this site we will know your country of origin so some items may not be available in your country – these will not have an add to card buttons on them. There may be reasons they are not available, either cost of shipment, local regulations on restricted product or partnership agreements we have with local partners.
4.5 We will deliver the goods to the premises you specify on your order. If the carrier cannot deliver the goods as you are out they will re-try or you may have to collect from a local depot. As we use various carriers this process will change and will be handled by the delivery carrier.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 In case of damaged product please advise us as soon as possible or mark as damaged when signing if possible.
4.7 Disposal of packing materials is your responsibility.
4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
4.10 If the goods are lost or damaged in transit, please let us know promptly.
4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.12 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
- CANCELLATION AND RETURNS
5.1 You can cancel your order before dispatch but after the goods have left the building they will need to be handled as a return. To do this, please contact us as soon as possible, ideally by phone to ensure we have had the request.
5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.3 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 If you fail to return the goods we cannot issue a refund unless we have specifically agreed and communicate this to you in writing beforehand.
5.5 We will process any refunds as soon as possible but within 30 days, less any costs due under this contract.
5.6 Business customers, or customer’s exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
- FAULTY GOODS / GUARANTEE
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. This can be done via the ticket system where we can track the progress of your enquiry better and we can tie it into your account and contact details.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. In some cases we may ask you to dispose of the goods instead of returning them, please get consent from us before disposing of them and dispose of them in a proper manor.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.5 All products should be treated as they are intended to be used.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. Our products are not intended for commercial use.
- TRADE OR BUSINESS CUSTOMERS
For trade and business customers please contact us for wholesale details.
WEBSITE DISCLAIMER FOR: WWW.TONIC-STUDIOS.CO.UK
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
- USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission or unless specifically granted exclusions within the side (projects and templates etc).
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
- VISITOR CONDUCT
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
- SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
- LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
- EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
- SALE OF TICKETS FOR EVENTS
The sale of tickets for events please see our separate terms and conditions available at this link:
These Terms are governed by English law and you and Tonic Studios Ltd submit to the exclusive jurisdiction of the English courts.
The failure or delay of Tonic Studios Ltd to exercise or enforce any right in these terms does not waive Tonic Studios Ltd’s right to enforce that right.
If any of these terms are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of England , then to the extent permitted such illegal, invalid or unenforceable term (s) shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.